I aim to process all orders within 1-2 days. Estimated shipping times within Australia is 3-7 business days for standard delivery. If you need it by a certain date, please select express delivery. International shipping times will vary depending on the destination, estimates are 10+ business days for international economy. I’ll do my best to meet these estimates, but can’t guarantee them. Delivery time will depend on the shipping method you choose. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
RETURNS and EXCHANGE
I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand and by nature have imperfections and variations. I will gladly refund or exchange broken or chipped items, if the items are photographed in the box as they arrived broken or chipped. Please send me this documentation so that I can process the compensation claim with the postal carrier.
I gladly accept returns and exchanges if you contact with within 3 days of receiving your order, and ship the items back to me within 7 days of delivery.
I cannot accept returns or exchanges for items on sale, custom or personalised items.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please repack your item carefully for shipping. If an item arrives back damaged due to insufficient packaging or if a package is lost, a refund will not be given.
Please mark any returns coming from abroad with RETURNING MERCHANDISE FOR REFUND on your customs form. This will help prevent any import duties being deducted from your refund.
My functional tableware is food safe and I never use lead glazes. I use porcelain clay and fire my glazes to cone 6 or higher, so everything can be put in the oven, microwave and dishwasher. Although I do support hand washing as some pieces are a little more delicate and a work of art to be cared for.
Items are made one at a time, carefully by hand. I hand sculpt, wheel-throw and alter, carve or print all my designs. This ensures that you will be getting a truly unique, quality piece.
GIFT WRAPPING and PACKAGING
I am happy to ship directly to gift recipients and include a complimentary gift note. Please convey your requests for this through the contact submission form.
I can create small batch custom orders. This may be cups or plates with your logo on to use and sell through your cafe or restaurant. I also have availability to create small batch wholesale items for sale through shops and boutiques.
Please contact me through the contact submission form for custom personalised business orders, or shop wholesale orders. Or if you are looking for a special bulk order for your wedding or special occasion.